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Shipping & Returns

Shipping Costs

UK Standard Shipping

2nd Class Mail (3-5 days): Free

1st Class Mail (1-2 days): 2.95

 

USA/Canada Shipping

USA/Canada Standard Royal Mail/USPS (10-14 days): £8.95

USA/Canada Expedited FedEx (1-3 working days): £22.95

UK Expedited Shipping

Guaranteed Signed (1-2 days) : 6.95

 -Orders must be placed by 12.30pm (afternoon)

 -Delivery is Monday to Saturday - excludes bank holidays

 -Orders placed between 12.30pm Friday and on the weekend are for delivery on Tuesday

Europe Shipping

Europe Standard (7-10 days): £8.95

Europe Expedited FedEx (1-3 working days): £19.95

 

 

If you have any questions about shipping, do not hesitate to contact us at sales@tartanista.com

Returns:

We have a no quibble returns policy providing goods are returned in a sale-able condition within 60 days of purchase.

Free Returns for UK, France, Belgium, Germany, Austria, Denmark, Ireland, Italy, Holland, USA and Canada (all other countries excepted).

WE NO LONGER DO EXCHANGES. WHEN YOUR ITEM IS RETURNED WE WILL REFUND YOU AND YOU CAN BUY AGAIN.  (Please email us with the tracking number or proof of posting as soon as you have sent the return, and we will refund you immediately if you are outside the UK.)

For UK: we enclose a free return label with your order.  If it is missing or lost a duplicate can be printed from this link: https://www.royalmail.com/track-my-return/create/1686

For European countries: for a free return label, email us at sales@tartanista.com quoting your order ID, what you bought, and your address.

For USA and Canada: use the cheapest shipping option and mail to:

Tartanista 
c/o UKP Worldwide
3390 Rand Road STE. C
South Plainfield
NJ 07080-1307
USA
 

When you have sent the parcel, please email us a copy of the shipping receipt and we’ll refund you for the returned item and shipping cost.

Please always return items in the manufacturer’s bag they were received in and do not attach any labels to the returned items or manufacturer’s bag.

You may use our outer postal bag to mail returns by covering your address with the return label.

If you do not have the invoice we enclosed with your order, include your order number, delivery post code and name with your return, so we can find your order easily and reduce delays in refunding you.

Our address in the UK is:

Tartanista, Unit D, Coppetts Centre, North Circular Road, London, N12 0SH UK. Tel 020 8361 3555.
(If calling from overseas +44(0)20 8361 3555). 

A confirmation email will be sent once we have processed your refund.

We aim to deal with returns within 48 hours of their arrival in our office, usually less. Refunds will be credited via your original method of payment.

We strive to minimise mistakes and faulty items, however sometimes errors occur. Please email us at sales@tartanista.com or call on +44(0)20 4502 8623 with your order details if we have made a mistake, and we will work with you to resolve the issue.